1. Personal Information We Collect

When you browse our website, create an account, contact us, or place an order, we may collect the following information:

Information You Provide Directly

• Name and surname

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely by third-party providers — Lorévine does not store credit card details)

• Order details (product purchased, size, preferences)

Information Collected Automatically

• IP address

• Browser type and device information

• Cookies and browsing behavior

• Pages visited, session time, and cart interactions

This information enables us to provide a secure and seamless shopping experience.

2. How We Use Your Information

Lorévine uses your personal information for:

• Processing and delivering your orders

• Sending order confirmations and updates

• Handling returns and exchanges

• Providing customer support

• Improving website performance and user experience

• Fraud prevention and security

• Marketing communications (only when you opt-in)

• Analytics to understand customer preferences

We process your data only for legitimate business reasons and in compliance with GDPR guidelines.

3. Sharing Your Personal Information

We may share your information with trusted third parties who help us operate our business, including:

• Payment processors (e.g., Stripe, PayPal, Klarna)

• Shipping and logistics partners (e.g., PostNL, DHL, DPD)

• Website hosting and analytics providers (Squarespace, Google Analytics)

• Email marketing platforms for newsletters (only if subscribed)

These partners are required to protect your personal data and use it solely for the services they provide to Lorévine.

We never sell, rent, or trade your personal information to unrelated third parties.

4. Cookies

www.lorevine.nl uses cookies to:

• Remember your cart

• Keep your account logged in

• Improve website performance

• Personalize your shopping experience

• Analyze traffic and user behavior

You may adjust cookie settings through your browser at any time.

5. Your Rights (GDPR Compliance)

As an EU customer, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Restrict or object to data processing

• Request data portability

• Withdraw consent for marketing emails at any time

To exercise your rights, contact us at:
📧 info@lorevine.nl

We respond to all GDPR requests within a reasonable timeframe.

6. Data Retention

We retain order information for up to 7 years to comply with taxation and legal obligations.
Other personal information may be deleted upon your request, where legally permitted.

7. Security

Lorévine uses industry-standard security measures, including encrypted connections (SSL), secure payment gateways, and restricted access to personal data, to keep your information safe.

8. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. All updates will be posted on this page with a revised date.

9. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact us at:

Lorévine
📧 info@lorevine.nl
🌐 www.lorevine.nl